Purpose – The purpose of this paper is to present empirical results of an analysis of the strategic alignment between order winners selection and external supply chain integration strategies. Design/methodology/approach – The research instrument is an international survey from IMSS II. It...

Purpose – This paper seeks to report the results of an empirical study examining the influence of cross-cultural differences on the value creation process from e-business systems in the supply chain. Design/methodology/approach – A questionnaire was sent out to senior managers in companies...

Purpose: As markets, economies and institutions are increasingly globalized, there is a growing understanding of the need to introduce intercultural learning alongside business learning. Participating in a study abroad program is potentially one of the most important experiences for any college...

Purpose: This study aims to examine the effects of trading partner trust and trading partner power, on supply chain integration, and their impact on business performance in the context of Web-enabled supply chains. In doing so, the authors extend previous studies by exploring this phenomenon by...

This article investigates the importance of the supplier management process in the quality of the final product. A methodology is developed to analyze the variables involved in the supplier management process and it is illustrated with a case study of the chair manufacturing industry. Research...

Purpose – Curriculum development in higher education must be continuously evaluated in this dynamic business environment, where business needs change day‐to‐day. The literature on the application of quality function deployment (QFD) to curriculum design is increasing, with student opinion...

Purpose – To use quality function deployment (QFD)/benchmarking for building an optimal activity‐based costing (ABC) model using baseline information from five different Spanish hospitals. Design/methodology/approach – The customer satisfaction benchmarking process in QFD is discussed...