Similar Search Results

Innovations - doomed to fail? : investigating strategies to overcome passive innovation resistance

Heidenreich, Sven; Krämer, Tobias - In: The journal of product innovation management : an … 33 (2016) 3, pp. 277-297

Persistent link: https://www.econbiz.de/10011524540

Satisfied and unwilling : exploring cognitive and situational resistance to innovations

Heidenreich, Sven; Krämer, Tobias; Handrich, Matthias - In: Journal of business research : JBR 69 (2016) 7, pp. 2440-2447

Persistent link: https://www.econbiz.de/10011491039

Passive innovation resistance : the curse of innovation? : investigating consequences for innovative consumer behavior

Heidenreich, Sven; Krämer, Tobias - In: Journal of economic psychology : research in economic … 51 (2015), pp. 134-151

Persistent link: https://www.econbiz.de/10011506883

After-service gifts : evaluating how presence, context and value impact customer satisfaction and customer delight

Barnes, Donald C.; Krämer, Tobias; Gouthier, Matthias; … - In: Journal of marketing theory and practice : JMTP 29 (2021) 3, pp. 343-357

Persistent link: https://www.econbiz.de/10012607658

Toward a theory of spirals : the dynamic relationship between organizational pride and customer-oriented behavior

Krämer, Tobias; Weiger, Welf Hermann; Gouthier, … - In: Journal of the Academy of Marketing Science 48 (2020) 6, pp. 1095-1115

Persistent link: https://www.econbiz.de/10012386866

Customer delight : universal remedy or a double-edged sword?

Ludwig, Nadine L.; Heidenreich, Sven; Krämer, Tobias; … - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 23-46

Persistent link: https://www.econbiz.de/10011601104

Proud to stay or too proud to stay? : how pride in personal performance develops and how it affects turnover intentions

Krämer, Tobias; Gouthier, Matthias H. J.; Heidenreich, Sven - In: Journal of service research : JSR 20 (2017) 2, pp. 152-170

Persistent link: https://www.econbiz.de/10011684841

Tackling hurdles to digital transformation : the role of competencies for successful Industrial Internet of Things (IIoT) implementation

Butschan, Jens; Heidenreich, Sven; Weber, Benjamin; … - In: International journal of innovation management 23 (2019) 4, pp. 1950036-1-34

Persistent link: https://www.econbiz.de/10012098267

Exploring passive innovation resistance : an empirical examination of predictors and consequences at the cognitive and situational level

Koch, Julian; Krämer, Tobias; Heidenreich, Sven - In: International journal of innovation management 25 (2021) 1, pp. 2150012-1-2150012-35

Persistent link: https://www.econbiz.de/10012508173

How organizational pride and emotional exhaustion explain turnover intentions in call centers

Kraemer, Tobias; H.J. Gouthier, Matthias - In: Journal of Service Management 25 (2014) 1, pp. 125-148

Purpose – Personnel turnover entails considerable costs and is a major problem for the call center industry. By modifying the job demands-resources model, this study aims to examine how emotional exhaustion and organizational pride affect turnover intentions. In addition, it investigates how...

Persistent link: https://www.econbiz.de/10014894693