Yli-Kauhaluoma, Sari; Pantzar, Mika - In: Journal of Organizational Ethnography 5 (2016) 2, pp. 167-183
Purpose – The purpose of this paper is to examine how back-office service staff cope with the intricacies of administrative work. Design/methodology/approach – The paper applies the research approach of “at-home ethnography” in a university back-office. The primary method of data...