Purpose – The purpose of this paper is to identify and map competencies required by frontline employees to enhance guest experience in the hospitality industry, in the context of an emerging experience economy. Design/methodology/approach – Secondary research through extensive review of...

Purpose – The purpose of this paper is to develop a conceptual linkage between life-work balance and emotional intelligence (EI). Design/methodology/approach – Based on a review of the literature, it is suggested that life experiences contribute to the development of EI, which then moderates...

Purpose – The purpose of this paper is to examine the questions “How does employees' focus of attention at work theoretically relate to organization‐based self‐esteem?”, and “Does job focus and off‐job focus moderate relationships between organization‐based self‐esteem, and...

Purpose – The current study aims to examine the relationship between emotional intelligence and perceived organizational justice, and how the interplay between them influences turnover intentions. Design/methodology/approach – A sample of 368 employees from a financial organization was used...

Purpose – The purpose of this paper is to address the subject of work attitude drivers within the current scenario considering two influencing factors, culture and generation. Both membership of a particular generation and membership of a particular culture can affect individuals' work...