Purpose – The purpose of this paper is to explore commercial hospitality enterprise and its impact on settlement development in the American West during the 1800s, focussing on the story of the Fanthorp Inn in Texas, USA. Design/methodology/approach – The paper outlines the theory relating...

Cover; Half Title Page; Title Page; Copyright; Table of Contents; Notes on contributors; Preface; The making of a handbook; Introduction: defining and differentiating team coaching from other forms of team intervention; What team coaching is at its core; What team coaching is not; The middle ground;...

This paper seeks to evaluate the relationship between the growth and the human resource management (HRM) practices of small service firms in catering to professional services and the retailing sectors in the UK. The paper reports and analyses the findings of 196 face-to-face structured...

Purpose – The international hotel industry's growth has been achieved via the simultaneous divestment of real estate portfolios and adoption of low risk or “asset light” market entry modes such as management contracting. The management implications of these market entry mode decisions have...

Purpose – This paper seeks to examine why and how M&A activity has been used by UK hotel companies over a 26‐year period and aims to provide a preliminary exploration of its relative success, given that the M&A literature suggests high failure rates or M&A transactions which do not achieve...

Purpose – The purpose of this paper is to investigate, empirically, the value relevance of the degree of internationalization in publicly traded restaurant firms in the USA. Design/methodology/approach – Data for the study were obtained from the Compustat Industrial Annual . Pearson...

Purpose – The paper aims to conceptually explore customer‐to‐customer interaction (CCI) in a cross‐cultural context; and to identify research opportunities in the field of cross‐cultural CCI. Design/methodology/approach – The paper analyses consultations both with CCI experts and...