Scholars in the field of performance measurement tend to use the term businessperformance measurement (BPM) systems without explaining exactly what they meanby it. This lack of clarity creates confusion and comparability issues, andmakes it difficult for researchers to build on one an each...

Purpose – In recent years, performance measurement and management (PMM) has received much attention from researchers and practitioners. Despite the growing use of PMM systems, companies experience difficulty in implementing such systems, with consequent risk of partial benefits or total goal...

Purpose – This paper aims to describe a structured review framework for managing business performance. The framework entails the review of business performance, including the strategic relevance of the measures, as well as the efficiency and effectiveness of the performance measurement system...

Purpose – In recent years, performance measurement and management (PMM) has received much attention from researchers and practitioners. Despite the growing use of PMM systems, companies experience difficulty in implementing such systems, with consequent risk of partial benefits or total goal...

Purpose – To identify gaps in current research concerning the critical issues, threats and opportunities in the design of a system for managing performance in collaborative enterprises; and to define a performance management research agenda. Design/methodology/approach – An interdisciplinary...

Purpose – The purpose of this paper is to provide, at a particularly significant point in its short history, an overview of a unique system of performance management to which all principal local authorities in England have been subject for the past three years. Design/methodology/approach –...

Purpose – This paper aims to explore a current measurement system within a team of a national third sector umbrella organisation and to recommend a new set of ongoing changes to be implemented based on current literature from the third sector which can be applied to other similar sized...

Purpose – The purpose of the paper is to assess the state of performance management within the public sector and suggest areas for further research. Design – This is a theoretical paper based on a literature review. Findings – The expected improvements in performance, accountability,...

Purpose – This paper aims to identify what productivity means in the public sector, how it is measured and how it should be measured and improved, according to municipal authorities in managerial positions. Design/methodology/approach – The approach is both theoretical and empirical. The...

Purpose – Governmental agencies are interested in improving the quality of their service delivery. One tool that has been used to manage their performance is performance based reward schemes (PBRS). The aim of this paper is to examine the degree to which a sample of these plans, used within...