Purpose The purpose of this paper is twofold. First, the authors provide a survey of operations management (OM) research applications of traditional hierarchical and nonhierarchical clustering methods with respect to key decisions that are central to a valid analysis. Second, the authors offer...

The purpose of this paper is to shed more light on the value of qualitative research methods as a heuristic research tool that could provide a better understanding of the small- and medium-sized enterprises (SMEs) and the basic/key role played by the owner/manager/entrepreneur in the...

Purpose – This study aims to examine the quality of the extant supply chain management (SCM) research which has utilized a grounded theory (GT) approach. The purpose of this research is to better understand the current state of the field, by introducing and highlighting the distinctions...

Purpose Information and communication technologies have been widely implemented and made radical changes for several decades in the hospitality and tourism industry. This rapid development also generates considerable data in social media. This trend opens the door to analyze unstructured data...

Purpose The purpose of this paper is to focus on the application and exploitation of Big Data (BD) to create competitive advantage. It presents a framework of application areas, and how they help the understanding of targeting and scoping specific areas for sustainable improvement. Empirical...