Purpose – This paper aims to present a case study illustrating the issues involved in the tacit knowledge conversion process and to determine whether such conversion delivers value to the organisation in terms of business value and return on investment (ROI). Design/methodology/approach – A...

While the strong influence of entrepreneurial competencies on business performance is recognised, despite some doubts about the teachability of these competencies, a fundamental question has remained unanswered: what are the key entrepreneurial competencies that need to be developed in an...

The Duane reliability growth model has a number of inherent limitations that make it unsuitable for monitoring reliability improvement progress. These limitations are explored and a model based on variance‐stabilizing transformation theory is explained. This model retains the ease of use while...

Purpose – Market demands, especially within the automotive sector, are pushing towards increased product complexity and performance with zero ship parts per million (PPM) requirements. To achieve both quality and performance goals very stringent requirements are being placed on the test...

States that the time taken to deliver a product to the market determines a company’s success, and that research has shown that a delay of six months leads to 33 per cent of its potential profit being lost. Explores the existing method of assessing new product reliability, namely reliability...

Purpose – The aim of this paper is to provide new insights into cooperation for organisations. Design/methodology/approach – The paper is based on a literature review of cooperation, risk and trust. The emergent themes from the literature review form the basis for a proposed cooperation...

Purpose – The purpose of this paper is to provide new insights in understanding the value of integrating the Balanced Scorecard (BSC) with Six Sigma. Design/methodology/approach – The paper is based on a comprehensive literature review of the BSC and Six Sigma. The literature review provides...

Purpose – The purpose of this paper is to develop and validate a new framework for continuous improvement. Design/methodology/approach – The literature review on customer value and strategic quality provides the basis for the identification of a conceptual framework for continuous...

Purpose – The purpose of this article is to explore strategies used by communities of practice (CoPs) managers when managing intentionally created CoPs. Design/methodology/approach – Four intentionally created CoPs in Ireland are explored, using a qualitative research design with data from...