Mission statements are widely considered to be important to business success. This paper reports on the relationship of mission statement quality (based on the inclusion of stakeholders, components, and the meeting of objectives) to financial performance. Our findings indicate that most elements...

While many firms have developed web sites, very little is known about how these sites are being used to communicate business strategy-related information to various constituencies. The purpose of this study was to examine whether large European, Japanese, and United States firms use their web...

Capacity is generally considered only in one sense – to provide the means for producing a product or service. Defines capacity as serving two functions – to provide the means for producing a long‐run, stable level of a good or service, and to provide the means to adapt to fluctuations in...

Most segments of service industry are experiencing intense competition. Both researchers and practitioners have focused their attention on improving service operations. Proper location for a service facility is a major factor affecting the competitive position of a service operation. This...

Defines the significant role of the repair facility in customer satisfaction. Defines elements of the repair cost and discusses alternative repair strategies. Illustrates the relationship between repair strategies and total cost of repair and determines the strategy that provides the highest...

Many organizations are analysing the feasibility of using Japanese production methods and concepts. Examines how allowing individuals discretion in selecting among various production scheduling techniques, combined with real‐time feedback, affects their job‐scheduling performance. The...