Burgess, Nicola; Wake, Nicholas - In: International Journal of Productivity and Performance … 62 (2012) 1, pp. 29-46
Purpose – This paper presents research into the use of the Viable Systems Model (VSM) in small to medium sized enterprises (SMEs). Research on the VSM has been focussed on large organisations. The purpose of this paper is to explore the usefulness of the VSM in diagnosing issues of viability...