Mathews, Brian P.; Ueno, Akiko; Kekäle, Tauno; Repka, Mikko - In: International Journal of Quality & Reliability Management 18 (2001) 7, pp. 692-707
The patterns of adoption of quality management practices and techniques vary across national boundaries. This article presents the findings of a questionnaire survey into the quality management procedures and tools adopted in three European countries, the UK, Portugal and Finland. A total of 450...