As change compels businesses to reconsider corporate performance, whether in the strategic, process, people or systems dimensions of organizational outputs, measurement of the effectiveness of best practice initiatives becomes critical to competitiveness.

In an increasingly complex and crowded marketplace, only fit for purpose organizations will succeed. This requires a fit for purpose HR function ‐ one that delivers flawless process services, business partnering and, most importantly, builds organizational capability to deliver on the business...

Getting the right people in pivotal roles at the right time should be nothing new to HR professionals, but done effectively, talent management can create long‐term organizational success. Here, Lynne Morton and Chris Ashton show how to align talent management strategies to business goals,...

Considers the challenge faced by management at the Blackley Manufacturing site of BICC Cables when, in 1992, a multi‐faceted change programme was planned to surmount the growing threats to the plant′s survival. Analyses the process of implementing the change programme under a tight schedule...

Investigates a network launch and the publication of a research report in the human resource field by the Work in America Institute, a workplace research organization. Proposes that these may provide indicators for other countries. States the objectives of the network, which were to: investigate...

Reports on how Holiday Inn Worldwide has successfully implemented competency‐based HR strategies which directly link compensation and individual performance to business objectives. The core competencies deemed to be of value to the organization were customer service orientation; flexibility;...

The Rank Organisation has been attempting to become focused on business needs by rethinking the roles and competences required by practitioners. Details the organization’s background and system of management and human resource management. Concludes with a brief overview of future human...

Analyses the use of compensation systems and the signals that they give out to employees. Suggests that they may often get mixed messages about the system′s intentions and objectives. Examines the case of performance‐related pay, which a recent survey found did not help create sustained high...

Examines the implementation of profit sharing and employee ownership schemes, uses some case examples to show how the popularity of these concepts has grown over the years. Presents the results of recent research on top management views of such schemes, which show a high percentage of managers...

Comments on the changes in attitude of sales personnel now that customers wield more power; customer satisfaction, customer care and quality are priorities now that companies cannot afford to lose existing customers and have to work hard to attract new ones. Studies examples of how sales staff...