Hill, Frances M.; Collins, Lee K. - In: International Journal of Quality & Reliability Management 17 (2000) 6, pp. 614-635
The aim of this study, which followed two prior postal surveys, was to explore in detail, the roles of incremental improvement typified by TQM, and radical innovation in the form of BPR, in organisational change strategies. The empirical research comprised six in‐depth case studies, the...