, innovating and creating ever more sophisticated products and services, so they do not have to compete on the basis of cost. While …

services delivered. The report is based on a continuing research programmeon experiential services at London Business School …This report examines innovation in experiential services. These are serviceswhere the focus is on the experience of the … experiential services facilitates wider reflection on thesubject of service innovation.[...] …

This document offers an introduction to work that the AIM Fellows have recently undertaken on management topics … delivery; identifying the incentives that matter for people workingin public services; managing the potentially conflicting …, especially for implementing innovations to improve the public services.The AIM Fellows’ work is timely not only because the …

production overseas- either its own specialised unit or outsourced services.Business Services are services that are provided to … other business, rather than directly to the public. Theyinclude Computer Services, Professional Services (Legal, Accountancy …, Market Research, Technical,Engineering, Architectural, Advertising and Consultancy), Research and Development, as well as …

We investigate how the research standing of universities informs academic researchers’ engagement with industry via … collaborative research, contract research and consulting. We argue that the establishment of university-industry relationships is … informed by three factors: faculty perceived complementarity with academic research; faculty efforts to attract industrial …

be free of the paradigmatic research influences of existing disciplines and propose service science as an integrative … healing. The paper proposes a research agenda for service science and considers five salient issues for knowledge production.[...] …

, against its competitors.The Advanced Institute of Management Research (AIM) is engaged in a variety ofresearch which looks at …, AIM research relating to the performance of the science base revealsa number of important findings in the areas of …: science and technology indicatorsof performance; internationalisation of research and development (R&D); thecommercialisation …

– they areaccused of focusing on theoretical research at the expense of improving managementpractice and of turning out MBA …