'This is an essential resource for managers and scholars interested in services marketing. It covers the topic comprehensively and in novel ways. All the luminaries in the field are represented. Buy this book and you will be up to date on the field.' - Valarie Zeithaml, UNC Kenan-Flagler...

1. Financial innovation and the economics of banking and the financial system / David T. Llewellyn -- 2. Is financial innovation still a relevant issue? / Luisa Anderloni and Paola Bongini -- 3. Microfinance, innovations and commercialisation / Reinhard H. Schmidt -- 4. Technological innovation...

Introduction -- 1. Employee commitment: an introduction and roadmap / J.P. Meyer -- Part I Conceptualization of commitment -- 2. Commitment as a unidimensional construct / H.J. Klein and H. Park -- 3. Commitment as a multi-dimensional construct / N.J. Allen -- 4. Multiple foci of workplace...

The need for a new grammar of organizing -- The orientation of activities in time and space -- The challenges of coordination -- Influence - taking a political stand on organizing -- Identity construction : mixing cultural diversity and integration in organizing -- Agreements : acknowledging the...

1. Introduction -- 2. The trust process -- 3. Governance seen from a framing point of view : the employment relationship and relational signalling -- 4. Trust and power as means of coordinating the internal relations of the organization : a conceptual framework -- 5. Calculativeness, trust and...

pt. I. The micro-foundations of economic organization : extending behavioral assumptions on knowledge, interest, and rationality -- pt. II. The constitution of economic organization between interacting and contracting -- pt. III. The shaping of economic organization between design and evolution...

This book seeks to gain a better understanding of the paradoxical relationship between the alleged need of European labour markets to become more flexible and the way in which national policies pursue this aim without jeopardising existing high standards of income and employment security....

'This Companion offers comprehensive coverage of the dynamics of ethical behavior in organizations. Edited and authored by leading experts in the field, it is the ideal place to begin acquiring or updating knowledge about the moral dimension of work life.'--Adam Grant, The Wharton School,...

Organisations and the nature of work have undergone fundamental changes in recent decades. At the same time, the traditional family pattern in Europe is being challenged by the growing number of dual-income families, and by the rise of women's employment. The central aim of this book is to...

"This textbook explores the complex nature of conflict and provides concrete tools for how it can be managed. Martin Euwema and Ellen Giebels highlight the importance of effective analysis to conflict management, developing novel frameworks for understanding the structure and process of...