Carmignani, Amanda; Bripi, Francesco; Giordano, Raffaela - Banca d'Italia - 2011
This paper provides a survey of a number of studies conducted in recent years, above all at the Bank of Italy, aiming … at assessing the quality and the efficiency of public services in Italy. We consider services provided by the central … other countries and there are large regional differences in terms of both quality and efficiency, regardless of the level of …