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The benefits of eCRM -- The challenge of eCRM -- Making the transition to the internet age -- Improving e …
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Collaborative Commerce Eldon Y. Li, Timon C. Du -- Electronic Collaboration, Communication and Cooperation: A Taxonomy and a Prototype Gregoris Mentzas, Georgia Bafoutsou -- Collaborative Product Development George Q. Huang -- Collaborative Engineering Manuel Contero, Carlos Vila --...
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-- Internet diffusion in creative micro-businesses : identifying change agent characteristics as critical success factors Pascale …
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1 -- Chapter II Customer-centric Internet Strategies: Achieving Competitive Advantage through CRM Calin Gurau 21 … will make Internet Content a Sustainable and Profitable Business? Stephan A. Butscher, Frank Luby, Markus B. Hofer 187 …. Haynes 209 -- Chapter XI Identifying Purchase Perceptions that Affect Consumers' Internet Buying Thomas W. Dillon, Harry L …
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