This paper addresses the question of how much the Internet lowers prices for new cars and why. Using a large dataset of … consumer pays by approximately 2.2%. This suggests that consumers who use an Internet referral service are not those who would … have obtained a low price even in the absence of the Internet. Instead, our finding is consistent with consumers choosing …

An extensive literature has focused on price competition and the Internet; however, little attention has been given to … the Internet's impact on service competition. Services include activities such as the provision of product information …-commerce retailers, but one group of shoppers is assumed to be Internet (E-commerce) prone, while the other group has a preference for …

Mediating transactions through the Internet removes important cues that salespeople can use to assess a consumer …'s willingness to pay. We analyze whether dealers' difficulty in identifying consumer characteristics on the Internet and consumers … statistical race discrimination. The second part of the paper turns to the role of the Internet. Online minority buyers who use …