Digitalisation is having a profound impact on social and economic activity. While often benefiting from a very long history of public investment in R&D, digitalisation has been largely driven by the private sector. However, the combined adoption of new digital technologies, increased reliance...

This book takes stock of the past two decades of public sector modernization in OECD countries. These years have witnessed an influx of new ideas and initiatives but how have these new ideas worked in practice? This report assesses failures and successes and identifies the challenges ahead. It...