Research paper<br> Purpose<br> Despite the increased outsourcing of support services and their growing impact on the business industry, academic research on support services is not extensive. The purpose of this study is to examine the impact of support services on the satisfaction of end-users – i.e....

Purpose – Although the influence of using multiple channels on customer behavior has been investigated, most of this research has focused on channel behavior within a single company. Customers however frequently have access to multiple providers amongst which they can choose to allocate their...

The overwhelming majority of research in marketing has treated commitment as a one or two dimensional construct and largely disregarded temporal effects when investigating the relationship between satisfaction, commitment and customer loyalty. This under-specification of the commitment construct...

The development of cable and satellite television has not occurred as rapidly in the United Kingdom as initially anticipated. The paper examines cable and satellite policy in the context of the Peacock Report's proposals for broadcasting reform. The concept of a national telecommunications grid...

The regulation of commercial television and broadcasting in the United Kingdom has evolved from the principles of public service broadcasting. Much of this regulation is paternalistic and does not place great emphasis on the most effective way of regulating an industry to achieve agreed...

In the first part of this paper I use a small macroeconomic model to examine the causes of the appreciation of sterling during 1979-81. Oil takes about half of the blame. Contractionary monetary policies alone do not seem sufficient to explain the rest, but when coupled with adverse supply-side...

Since 1979 productivity growth in Britain has improved markedly compared with Europe. The turnaround in productivity growth has two main causes. The British economy was subjected to a far more severe contraction of demand in 1980-81 than any other country. This led to a new realism, which was...

The paper surveys the evidence on British economic growth performance since the war. It is shown that the hypotheses proposed by Bacon and Eltis, Kaldor and Thirlwall to account for slow growth are inadequate and that supply side problems leading to poor productivity performance are the most...

The paper uses a general equilibrium model of regional labor markets, in which national and local factors interact to determine local wages and unemployment; when mobility between regions is obstructed by rent subsidies and controls, unemployment and wage differentials arise. Because...

In this paper I estimate and test a model of the effects of competitiveness, oil prices and government expenditure on output fluctuations in the United Kingdom. The model is based on the distinction between traded and non-traded goods, the latter being produced in both the private and public...