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This paper investigates the impact of four key economic variables on an expert firm’s incentive to defraud its customers in a credence goods market: the level of competition, the expert firm’s financial situation, its competence, and its reputational concerns. We use and complement the...
Persistent link: https://www.econbiz.de/10010854590
customers. As experts provide both diagnosis and treatment, this leaves scope for fraud. We experimentally investigate how … to defraud his customers when the expert can build up reputation. We show that the level of fraud is significantly higher … competition. More customer information does not necessarily decrease the level of fraud. …
Persistent link: https://www.econbiz.de/10010633041