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~institution:"Centre Emile Bernheim, Solvay Brussels School of Economics and Management"
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Complaints and Inequality
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Politeness matters: The antecedents and consequences of politeness in a complaint handling setting
Schwab, Pierre-Nicolas
;
Rosier, Laurence
;
Rothenberger, …
-
Centre Emile Bernheim, Solvay Brussels School of …
-
2015
politeness in a dataset of naturally occurring firms’ responses to customers’
complaints
are investigated. Results show that Face …
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