Offshoring can reduce the production cost of an activity. At the same time, it can generate additional management costs. This paper develops a model explaining the main drivers of the efforts required to manage offshore activities. Results show that distance plays an important role in the...

In order to adequately respond to the challenges of the knowledge-based economy several firms adopt non-traditional organisational forms. These new organisational forms are characterised by their high degree of flexibility and adaptability, their customer focus, their process orientation and...