Lépine, Marie-Claude; Cossette, Michel - Centre Interuniversitaire de Recherche en Analyse des … - 2010
attitudes, intention to quit and psychological health), but also on their organization (personnel turnover, service performance …, customers' loyalty, etc.). Although motivation was proposed as an emotional labour predictor, measurement issues of this concept … (n = 223) a scale measuring motivation to regulate emotions at work. Confirmatory Factor Analyses supported globally the …