services themselves being of a lower quality. This paper looks at the use, importance and satisfaction ratings of a range of … satisfaction is higher in deprived areas. This finding may be at least partly due to the expectations of public services among …

satisfaction of aspirations or expectations, and if these are affected by the individual's previous experience of deprivation or … scaling of satisfaction. The results show that year on year, individuals who have experienced a fall in income since the …. This suggests that income is a poor proxy for satisfaction but it does not provide firm evidence for the existence of …