This preliminary report has been prepared with a view to assist the state government in understanding the implications of the crisis, so that appropriate policies and programmes could be chalked to deal with any adverse situations that may arise.

A Bill to lay down an obligation upon every public authority to publish citizens charter stating therein the time within which specified goods shall be supplied and services be rendered and provide for a grievance redressal mechanism for non compliance of citizens charter and matter connected...

Common man faces day-to-day hassles with regard to delivery of public services and corruption in service delivery. Currently inadequate institutionalised mechanism to address these problems. Lok Pal Bill will not address these day-to-day issues. Bill will incorporate the institution of...