This paper examines a sample of Information and Communication Technology (ICT) firms in Australia drawn from a wide range of product and service providers in the Sydney region. It researches the sources of information and ideas that firms utilize to sustain their competitive position through...

In pursuing sustainable competitive advantage, firms undertake a range of strategic initiatives such as innovation, customer relationship management, entering new markets overseas, and competitive actions within current marketplaces. Studies that examine these initiatives generally study the...

Small and medium enterprises (SMEs) are constantly confronting formidable and competitive challenges. In their midst, to stay abreast of larger firms or international markets, a small number is still able to insulate themselves from the pervasive effects of competition, technology advancement...

Most organizations can manage reverse logistics operations strategically but very few of them have successfully streamlined material flow of the return process and information due to lack of integration within the overall process. This research aims at analysing complete reverse logistics...

This paper presents an aspect of ongoing research into the management of innovation as a business system, recognizing that people are an important element of the total system that includes decision and knowledge subsystems. The word ?intuition? is often used in connection with innovators and...

As small films have limited resources, they cannot out-muscle larger competitors, so they have to do something different - be innovative and leverage know-how and collaborate with others to increase the scale and scope of what they can offer to be globally competitive. This paper describes an...

This paper outlines the details of an innovative postgraduate program, Master of Business (ERP), incorporating SAP R/3 System and related products that was introduced at the University of Western Sydney, NSW, Australia, in 1999. The program aims to develop integrative enterprise skills in a...

Performance measurement within organisations identifies areas of a business that need attention and improvement. The measurement and control of logistics performance requires the selection of critical performance measures and the development of information systems to gather required data, report...

The Internet creates opportunities for firms to leverage information technology to expand markets, increase efficiencies and raise profits. Users benefit through expanding their global search capacity for information and experiences. However, rapid expansion and increased complexity have created...

Many small manufacturing firms are becoming dislinked from their traditional client connections as those larger manufacturing clients strive to reduce costs by either moving production to lower cost countries or working with fewer, more capable suppliers. This paper explores learnings from a...