Hotel management is characterised by a fast pace, diversity of tasks and people, with a specific focus on service quality delivery. (Eddystone & Nebel 1991). Major contributors in the effort to provide quality service to hotel customers are the managers and supervisors of hotels. These middle...

Purpose ? The purpose of this article is to identify the key factors that impede service quality delivery in the context of luxury hotels (four- and five-star properties) in Sydney, Australia. Design/methodology/approach ? The empirical dataset for this qualitative study was collected through 22...

In recent years there has been an increased interest in the extent to which managers can improve their property portfolio position through international diversification. Much of this interest has centred on the use of various statistical/econometric tests of time-varying correlations and...

This study examines the stock price reactions to the announcements of corporate real estate disposals by listed non-property companies in Malaysia and whether disposals under different economic conditions lead to different price reactions. The results show that the cumulative abnormal returns...

The listed property trust (LPT) sector has undergone considerable change in recent years, including increased levels of international property, increased levels of debt, incorporating property development activities via use of stapled securities, significant mergers and acquisitions, and...

In 1987 Lopes developed Security/Potential, Aspiration (SP/A) Theory, a framework for risky choice under uncertainty. Similar to Prospect Theory, SP/A Theory seeks to combine the forces of Economics and Psychology. This means that the assumption that individuals make choices based on expected...

There is an increasing need for greater collaboration between academe and industry partners. To attract research funds, academics often market the potential value of empirical research to the private sector and form partnerships While the outcomes of these partnerships have potential value for...

Rescaled range analysis has regained popularity in the recent econophysics literature as a means of identifying long-term dependence in time-series data. Conclusions derived from the rescaled adjusted range statistic are conditional however upon the choice of an appropriate benchmark against...

Recent years have seen increased attention given to the real estate investment opportunities available from the non-traditional real estate sectors such as self-storage, healthcare, and other specialty real estate sectors. In particular, these non-traditional real estate sectors in equity REITs...

This paper explores qualitative research in general and the case study approach in particular as used in Operations Management (OM) theory-building research. It discusses the relative strengths and weaknesses of qualitative approaches used in OM research as against their quantitative...