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Service quality in Sydney hotels : a perspective from managers, staff and customers

Presbury, Rajka - University of Western Sydney; College of Business; … - 2009

-of-mouth advertising, and therefore improving service quality is linked to competitive advantage. In Australia the recognition that the … most popular tourist destination in Australia, has a large number of hotels that represent a critical component of the … thesis explores service quality within the hotel sector of Sydney, Australia. The research presents and discusses a …

Persistent link: https://www.econbiz.de/10009482203

Lax Merit and the fair pay wars : is pay equity 'slippin' away'?

Lyons, Michael F.; Smith, Meg; Treuren, Gerry; Pacific … - University of Western Sydney; University of Western Sydney; … - 2007

In March 2006 the Full Bench of the Industrial Relations Commission of New South Wales utilised that state?s equal remuneration principle to address the gender undervaluation of childcare work. In doing so the Full Bench explicitly rejected employer arguments that increased rates of pay for...

Persistent link: https://www.econbiz.de/10009481940

Impediments to improvements in service quality in luxury hotels

Presbury, Rajka; Fitzgerald, Anneke; Chapman, R. L. - University of Western Sydney; University of Western Sydney; … - 2005

context of luxury hotels (four- and five-star properties) in Sydney, Australia. Design/methodology/approach ? The empirical … of ten luxury hotels in Sydney, Australia. The technique used for analysing the data was progressive comparative analysis …

Persistent link: https://www.econbiz.de/10009481965

Regional collaboration infrastructure : effects in the Hunter Valley of NSW

Martinez-Fernandez, M. Cristina - University of Western Sydney; College of Business; … - 2004

Regional innovation has been incorporated into planning debates broadening the view of the crucial role that networks play in regional development as vehicles of knowledge and innovation. Research in this area has focused on the effects of the 'innovative milieu' (Maillat 1991; Kogut et al. 1993;...

Persistent link: https://www.econbiz.de/10009481980

Teaching and learning through mentoring : absent in the hotel sector

Presbury, Rajka; Fitzgerald, Anneke; O'Connor, Christine - University of Western Sydney; University of Western Sydney; … - 2004

, Australia. …

Persistent link: https://www.econbiz.de/10009481938

Innovation and its interaction with market orientation : a study of Australian manufacturing SMEs

Low, David R. - University of Western Sydney; College of Business - 2006

In pursuing sustainable competetive advantage, firms undertake a range of strategic initiatives such as innovation, customer relationship management, entering new markets overseas, and competetive actions within current marketplaces. Studies that examine these initiatives generally investigate...

Persistent link: https://www.econbiz.de/10009481904

Innovation and market orientation in SMEs : antecedent factors and inter-relationships

Low, David R.; Chapman, R. L.; Sloan, Terrence R. - University of Western Sydney; University of Western Sydney; … - 2006

In pursuing sustainable competitive advantage, firms undertake a range of strategic initiatives such as innovation, customer relationship management, entering new markets overseas, and competitive actions within current marketplaces. Studies that examine these initiatives generally study the...

Persistent link: https://www.econbiz.de/10009481908

Are knowledge-intensive service activities enablers of innovation processes? : a study of Australian software firms

Martinez-Fernandez, M. Cristina; Soosay, Claudine A.; … - University of Western Sydney; University of Western Sydney; … - 2004

in-depth interviews were conducted on fifty-four software firms in Australia and the findings discussed. …

Persistent link: https://www.econbiz.de/10009481913

Radio frequency identification (RFID) and supply chain performance : a conceptual framework

Waters, Stephen; Rahman, Shams; Asia Pacific Management … - University of Western Sydney; University of Wollongong; … - 2006

This paper develops a conceptual framework to examine the factors impacting on the adoption of Radio Frequency Identification (RFID) and its impact on retail supply chain performance. RFID has been applied successfully in closed systems for some time. However, recent technology improvements and...

Persistent link: https://www.econbiz.de/10009481941

Mobilizing minnows : small firms striving for global leadership

Beckett, Ronald C. - University of Western Sydney; University of Western Sydney; … - 2006

As small films have limited resources, they cannot out-muscle larger competitors, so they have to do something different - be innovative and leverage know-how and collaborate with others to increase the scale and scope of what they can offer to be globally competitive. This paper describes an...

Persistent link: https://www.econbiz.de/10009481943