Patient Journey Modeling, a relatively recent innovation in healthcare quality improvement, models the patient's movement through a Health Care Organisation (HCO) by viewing it from a patient centric perspective. A Systems Development Life Cycle (SDLC) provides a standard project management...

Computer mediated interaction offers a rich application area for exploring communication between communities and service delivery provider. This paper outlines the conceptual framework, methodology and initial interpretations of a pilot study undertaken by a governmental human service network,...

There is a definite focus in Information Systems (IS) research that is based around the identification of variables that measure the factors that influence IS success in small business. Identification of measures is of importance to the individuals running those businesses as well as researchers...

Environment is a broad and complex issue. It is likely be inaccessible to most laypersons, whereas, environmental experts are likely to have a limited field of expertise. Hence, there is a need for comprehensive and accurate environmental information in many situations. This research aims at...

Provides an overview of the technical articles and features presented in this minitrack.

Studies of information systems1 have largely neglected, despite their great importance, such relevant information technologies as B2B online reverse auctions (ORAs).2 In an attempt to make up for this neglect, we provide an empirical application of the extent to which the IS discipline has the...