There is a definite focus in Information Systems (IS) research that is based around the identification of variables that measure the factors that influence IS success in small business. Identification of measures is of importance to the individuals running those businesses as well as researchers...

Patient Journey Modeling, a relatively recent innovation in healthcare quality improvement, models the patient's movement through a Health Care Organisation (HCO) by viewing it from a patient centric perspective. A Systems Development Life Cycle (SDLC) provides a standard project management...

Computer mediated interaction offers a rich application area for exploring communication between communities and service delivery provider. This paper outlines the conceptual framework, methodology and initial interpretations of a pilot study undertaken by a governmental human service network,...

Throughout the centuries, business lives have been changing and modifying. Each era in history brought new needs, demands and requirements. During the Agricultural era land and tools played important roles, while during the Industrial era machines and factories played a dominant role in shaping...

Organisations have processes to manage their business activities, often referred to as business processes. In today?s competitive global economy, automation of processes with appropriate technology is advantageous. However, the paradox of processes automation is the continuous evolution and...