Patient Journey Modeling, a relatively recent innovation in healthcare quality improvement, models the patient's movement through a Health Care Organisation (HCO) by viewing it from a patient centric perspective. A Systems Development Life Cycle (SDLC) provides a standard project management...

Throughout the centuries, business lives have been changing and modifying. Each era in history brought new needs, demands and requirements. During the Agricultural era land and tools played important roles, while during the Industrial era machines and factories played a dominant role in shaping...

Computer mediated interaction offers a rich application area for exploring communication between communities and service delivery provider. This paper outlines the conceptual framework, methodology and initial interpretations of a pilot study undertaken by a governmental human service network,...

This thesis investigates the problem of market mechanism design for supply chain management and e-marketplace development. Instead of viewing a market as an isolated entity, we consider each market to be a part of a supply chain and study the effects of interactions between different markets in...