ERP Systems are developed to assist information management and analysis to organisations for gaining business advantage. Although ERP systems claim to produce competitive advantage for companies investing on ERP, it is still questionable (See [9]: Powell, 1997). This is also valid for IT in...

In the past, researches have used statistical, operational research or simulation techniques, in finding solutions to improve management systems. In contrast to these procedures, we introduce a new way of integrating operations research and statistics to build an Operational Statistics Model and...