Models of individual training participation choice typically incorporate economic and psychological variables. This … psychological influences, training participation intent is influenced by work/family factors. Further, these factors differentially … affect men and women, with women facing greater work/family constraints to training participation than men. Finally, employer …

This study has two objectives: 1) To compare alternative pedagogies for training service employees to improve both … their interpersonal and task-related skills; 2) To examine whether training can enhance service knowledge and behavior in a …