Countless developments in forecasting models and processes have been developed in the last four decades, to support increasing demands in infrastructure services delivery and competitiveness. A wide range of these developments is available nowadays from highly detailed macroeconomic or technical...

Quality management has become part of company’s management in the private sector already in the 1970. It became early the integral part of management in all organizations. The requirements for effective management of the organization were transferred to the public institutions. In current...