It is not unusual in real-life that one has to choose among finitely many alternatives when the merit of each alternative is not perfectly known. This may be the case when an individual chooses school, doctor or pension plan, or when a firm chooses between alternative R&D projects. Instead of...

Modeling is the precursor to software development. The book covers practical models used in the development of operational information systems. In the business environment, models of organizations, IT infrastructures, and system landscapes also play an important role. Typical use cases and their...

Augmented Reality als Anreicherung der realen Welt um virtuelle Objekte ist ein typisches Beispiel einer neuen Technologie, die in den letzten Jahren von Unternehmen zunehmend entdeckt wird. Dieses Buch zeigt Studierenden wie auch Unternehmen anhand von Beispielen, welche Möglichkeiten diese...

In 2010, Kazakhstan entered into a customs union with Belarus and Russia. The first, relatively easy step in the implementation of the customs union was accomplished in 2010 with the adoption of a common external tariff, with varying exceptions in each of the three member countries. It is the...

Customer Contact Management (CCM) ist die evolutionäre Weiterentwicklung des klassischen Kundenbeziehungsmanagements mit dem Hauptaugenmerk Business-to-Consumer im Handel sowie im Dienstleistungssektor. Das Lehrbuch vermittelt die Grundlagen des CCM, den konzeptualisierten Kundenlebenszyklus...

As an extension of the real world and as virtual objects, augmented reality is a typical example of an innovative technology. This book looks at examples to reveal the potential that this technology has for various areas of application. The new edition incorporates more best-practice insights....