Key Performance Indicators (KPIs) have become a regular and useful tool for measuring business performance everywhere. The KPIs not only help in strategic planning but also in managing operative business world over. The KPIs in the book are organized according to the Balanced Scorecard (BSC)...

"This book explains the basics of supply chain management and IT-based logistics, with a focus on distribution systems for consumer goods, warehouse management, and parcel and express delivery services. The book is rounded off with a discussion of outsourcing strategies and logistics...