Over the past twenty years, Indonesia has pursued an ambitious policy agenda for decentralization. Indonesia's subnational governments play a key role in providing frontline services. In 2014, Indonesia's Village Law ushered in a new chapter in the country's decentralization agenda. The law...

Myanmar exhibits poor health outcomes and lags regional peers. Myanmar's Human Capital Index (HCI) score is 0.47, compared to a regional average of 0.60. Every year, 2,000 pregnant women and 50,000 children die from preventable causes, and 29 percent of children under age 5 are stunted. While...

The Service Delivery Indicators (SDI) provide a set of metrics for benchmarking service delivery performance in education and health. The overall objective of the indicators is to gauge the quality of service delivery in primary education and basic health services. The indicators enable the...

The images of flattened buildings and tent cities that dominated the news following the Haitian earthquake of January 12, 2010 triggered an emergency response from the global aid and development community. Foreign governments, multilateral organizations including the World Bank, and NGOs...

This study "Opportunities for Improving Urban Service Delivery in South Sudan: A Tale of Two Cities" comprises a 3 part series. Part I-Service Delivery Status Report-gives a general overview of the service delivery models currently operating the country. Part II-International Case Studies...

Urbanization has provided opportunities for economic growth and poverty reduction in countries all over the world. Cities are well positioned to provide services due to the economies of scale that the density and spatial concentration of people and firms allow. That being said, if not carefully...

This report is the outcome of a study of public spending and service delivery issues in Papua New Guinea (PNG) undertaken as part of the work on the PNG Poverty Assessment. The study itself is the result of a collaborative effort involving several agencies and organizations including the...

This report and the instruments it proposes aim at assisting public administrators in ensuring that their service delivery mechanisms respond to the needs and expectations of citizens. This document summarizes research undertaken under the set of activities dealing with citizen-centric...