Nanere, Marthin G; Hill, Railton - Department of Economics and Finance, La Trobe Business … - 2001
, dependence and situational factors. What research has addressed satisfaction in channel member has focussed on constructs of … economic and non-economic satisfaction. This paper advances several reasons why these approaches may usefully be supplemented … of expectations, perceived performance, dis-confirmation and customer satisfaction/dissatisfaction. Further, the paper …
