E-government is more about government than about “e”. The spread of new information and communication technologies has spurred major changes at all levels of society and notably in citizen expectations. Governments have also been integrating those technologies into work practices to keep...

Building on a recent groundbreaking OECD/World Bank seminar, this volume explores whether and how trade liberaliaation can contribute to achieving universal service goals and the types of complementary policies required. It focuses on experiences in four sectors: telecommunications, water and...