E-government is more about government than about “e”. The spread of new information and communication technologies has spurred major changes at all levels of society and notably in citizen expectations. Governments have also been integrating those technologies into work practices to keep...

Foreword -- Executive summary -- Public sector innovation: An agenda for action -- Empowering the public sector workforce to achieve public sector innovation -- Generating and sharing innovative ideas in the public sector -- Working in new ways to support public sector innovation -- Innovating...

This review is the first to analyse e-government at the country level using a revised framework designed to capture the new challenges faced by countries today. It highlights the richness of initiatives and actions taken by Denmark in relation to a number of areas, including the impact of...