The aim of this paper is, firstly, to contribute to the understanding of innovation patterns in services. To this end, firms which are similar in terms of a large set of innovation indicators were grouped into clusters. For the Swiss case, it was possible to identify five clusters which exhibit...

"This book explores new ideas and research findings related to psychological aspects and serves as a vehicle for promoting techniques and methodologies derived from rigorous research and practices that use psychological and cognitive principles to design and develop cyber learning"--