This study deals with responsibility as part of innovation. Innovation gives birth to development for the organizations by nature and can take several forms. In an economic context always more global and more competitive, innovation can only be at the core of any strategy. At the same time, the...

This paper explores the relationships between the shaping of “service value propositions” according to three dimensions: “intangible mix”, “physical support”, and “time”, and the strengthening of Innovative Capability in service organizations. After the first introductory...

Organizational structures certainly are of great importance in order to determine employees’ behaviour and performance. On the other hand, physical structures also significantly influence the way staff and customers view any company and interact with it. In service based activity, such as in...