During the last decades, Indonesia has witnessed a rapid expansion in higher education sector. However, a centralized education system had resulted internal inefficiency, poor initiatives-particularly in research and lack of public accountability in many Indonesia universities. Facing these...

India is well known for its large pool of technical manpower, a fair proportion of which finds employment in developed countries, especially in the West. As a happy sequel to the story, India has recently witnessed a big boom in the BPO/KPO sector. In order to sustain this trend, and to ensure...