Using data from the 2010 Life in Transition Survey, this paper examines the levels of citizens'satisfaction with public service delivery in Europe and Central Asia and identifies some factors that may help explain variation in utilization and levels of satisfaction with service delivery. It...

Broad consensus exists that the ability of political actors to make credible commitments is key to development. An important and little-explored determinant of the credibility of political commitments is the existence of organizations that facilitate citizen collective action to sanction...

This paper studies the relationship between devolution, accountability, and service delivery in Pakistan. It examines the degree of accessibility of local policy-makers and the level of competition in local elections, the expenditure patterns of local governments to gauge their sector...

This paper estimates the effect of enrollment in a large scale anti-poverty program in Colombia, Familias en Accion, on intent to vote, turnout and electoral choice. For identification the analysis uses discontinuities in program eligibility and variation in program enrollment across voting...

This paper presents new indicators for 185 economies measuring the accessibility of business regulatory information. The paper shows that the new data can serve as meaningful proxies for the overall transparency of governments and the new data have explanatory power for the quality of business...