Um ihre Marketingmaßnahmen möglichst genau auf die jeweilige Zielgruppe abstimmen zu können, teilen die Unternehmen ihre Märkte durch verschiedene Arten der Marktsegmentierung in immer kleinere und spezifischere Segmente auf. Dabei wird allerdings nicht berücksichtigt, dass kleinere...

Marketing and sales departments carry out two separate functions (Kotler et al. 2007, 1144); nevertheless, they must interact closely with each other, as both are essential parts for the marketing activities in each company. Each company has the goal to fulfill customer needs and also to match...

Creating Experiences in the Experience Economy focuses on the creation of experience from a business perspective. In doing so, the book establishes a more solid foundation for making better and more complex analyses of experience creation, paving the way for the development of analytically based...