Service activities are now acknowledged as key players in economic development, societal change and public policy worldwide. This exciting Handbook not only contributes to ongoing conceptual debates about the nature of service-led economies and societies; it also pushes back the frontiers of...

pt. I. Services and innovation : conceptual and analytical frameworks -- pt. II. The nature of innovation in services : sectoral analyses and case studies -- pt. III. Organisational and strategic patterns for service innovation -- pt. IV. Innovation in services and through services : impact...

This insightful Handbook focuses on behaviour, performance and relationships in small and entrepreneurial firms. It introduces a variety of contemporary topics, research methods and theoretical frameworks that will provide cutting edge analysis, stimulate thought, raise further questions and...

'This Companion offers comprehensive coverage of the dynamics of ethical behavior in organizations. Edited and authored by leading experts in the field, it is the ideal place to begin acquiring or updating knowledge about the moral dimension of work life.'--Adam Grant, The Wharton School,...

Max Hall offers a thoroughly revised and updated edition of his classic handbook on the evolution and structure of UK banking supervision. He examines the major developments at the national and international level which have transformed the conduct of banking supervision in this country