'This is an essential resource for managers and scholars interested in services marketing. It covers the topic … field.' - Valarie Zeithaml, UNC Kenan-Flagler Business School, US. The Handbook of Service Marketing Research brings … together an all-star team of leading researchers in service marketing to explore many of the hottest topics in service …

. Chakravarty, Nachiketa Chattopadhyay, and Jacques Silber -- 3. Concepts and measurement of vulnerability to poverty and other …

The definition and measurement of productivity in services raises important conceptual, methodological and strategic …pt. 1. Productivity : definitions and methods of measurement -- pt. 2. Productivity : determinants and strategies …

1. Introduction and overview -- 2. Performance measurement in management literature -- 3. Perspectives of … practice -- 6. Measurement concepts and implications -- 7. Developing a generalizable model for measuring organizational …

This important book presents fresh thinking and new results on the measurement of sustainable development. Economic … relevant theory is presented briefly, the chief emphasis is on empirical measurement of the change in real wealth: this measure …

measurement of R&D and innovation performance …

&D activities and the measurement of their performances. The framework encompasses a set of hierarchical, interrelated levels at … which R&D evaluation and performance measurement could be undertaken. This enlightening book focuses on the single … industrial firm to study performance measurement of R&D functions, projects and individual researchers or engineers. It also …