"Recent changes in travel practices, triggered by the COVID-19 pandemic, raise the question of how cities and mobility systems are changing. Moreover, many local governments are accelerating their plans to reduce car traffic. This book comprises expert contributions taking multidisciplinary...

"Carefully examining the challenges of meeting fast-developing consumer demands and preferences, this enlightening Handbook captures the difficulties involved in providing optimal service experiences. It provides invaluable theoretical guidance while emphasising the evolutionary nature of...