Scupola, Ada (ed.); Sundbo, Jon (ed.); Fuglsang, Lars (ed.); … - 2024
"This Handbook examines the impacts of AI on the innovation of services, service processes and business models. It … presents state-of-the-art conceptual and empirical evidence concerning uses and applications of AI in different service sectors … and from varying perspectives. Experts from across the globe survey the current state of automation within the service …